Field Day Sporting returns policy means that if you are not fully satisfied with the goods you have received, you can return them to us within 14 days of receipt. Please provide proof of purchase. The goods must be in their original condition and fully resalable. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn or that are not in their original condition (e.g. they have been altered or personalised). This does not affect your statutory rights as a consumer.
* We are pleased to extend our returns period for any items purchased before Christmas to the end of January.
Please ensure all returned items are well packaged, so they do not become damaged in the post. Please make sure all return packages are sent with a tracking, insured service, as we cannot take responsibility for any items lost or damaged during the return process.
Where the parcel is a gift, the refund will be paid back to the sender or a credit note issued. Field Day Sporting will bear the cost of you returning the item and the redelivery of the new item.
You must inform us of your decision to cancel your Order by a clear statement prior to the end of the 14 day cancellation period. You may inform us by any of the methods below:
Telephone: +44 (0) 7789 927780 (Monday to Friday 9.30 – 5.30)
Mail: Copthorne Farmhouse, Main Street, Great Ouseburn, North Yorkshire YO26 9RE
Refunds may take up to 10 days to show on your account.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
In order to avoid further Customs charges when returning items to the UK from outside the EU, please ensure that you include the original tracking number on the parcel and that the Customs Declaration shows the items are being returned.
Unless your items are incorrect, faulty or damaged, Field Day Sporting will not be responsible for any postal charges incurred returning items from outside of the UK.
We are able to offer exchanges for the same item in a different size or colour only. If you would like a different item we will refund the original item and a new order will be need to be placed.
Please indicate the item to be exchanged, the reason for the exchange as well as the colour and size of the new item requested.
Unfortunately we are unable to guarantee the availability of the requested replacement. We will notify you via email once the exchange has been processed and you will be sent new tracking information when the item has been despatched. For UK orders, Field Day Sporting will cover the cost of you returning the item and the redelivery of the new item.
If you need any help with your order please do get in touch and we will be happy to help.
Please email: email@example.com or Telephone: +44 (0) 7789 927780 (Monday to Friday 9.30 – 5.30)